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Terms and Conditions of the Improvisation Academy

Article 1 Definitions

  • Robijn Tilanus, i.e. (the contact person of) the Improvisation Academy, established in Uffelte (7975 AN), at Dorpsstraat 39, telephone +31 6 400 66 402, email robijntilanus@gmail.com, Chamber of Commerce no. 57689849, VAT no. NL 130354417B01: the user of these terms and conditions.
  • Music partner: any natural person and/or legal entity who attends a piano lesson, takes part in a workshop, course or training programme, or orders a book or CD from the Improvisation Academy.

Article 2 Mutual trust

  • The Improvisation Academy does business with its music partners solely and exclusively on the basis of mutual trust.
  • When a music partner attends a piano lesson, the Improvisation Academy trusts that the music partner pays the price agreed in advance, either immediately or, by arrangement, within a few weeks. The music partner may trust that the Improvisation Academy provides a good piano lesson.
  • When a music partner has registered for a workshop, course or training programme, the Improvisation Academy trusts that the music partner pays the price agreed in advance, either the full amount before the start of the workshop, course or training programme or, at the music partner's request and by arrangement, in instalments. The music partner may trust that the Improvisation Academy provides a good workshop, course or training programme.
  • When a music partner orders a book and/or CD from the Improvisation Academy, the Improvisation Academy trusts that the music partner pays the set price, either immediately or, by arrangement, within a few weeks. The music partner may trust that the Improvisation Academy delivers the book and/or CD within a reasonable period.

Article 3 Cancellation and early withdrawal

  • In the event of cancellation or non-attendance of a piano lesson, workshop, course or training programme, the following applies:
    1. If a music partner cancels a piano lesson the day before, or earlier, the music partner does not have to pay for the lesson. If a music partner cancels a piano lesson on the day itself, for whatever reason, or does not cancel at all, the music partner pays half the price of the lesson.
    2. If a music partner cancels a workshop or course three weeks in advance, or earlier, the music partner does not have to pay for the workshop or course. If a music partner cancels a workshop or course two weeks in advance, for whatever reason, the music partner pays half the price of the workshop or course. If a music partner cancels a workshop or course one week in advance, or later, for whatever reason, the music partner pays the full price of the workshop or course.
    3. If a music partner has enrolled in the Improvisation Coach Training Programme, the Payment and delivery terms of the Improvisation Coach Training Programme apply (see Article 5 below).
  • If a music partner decides, during a workshop, course or training programme, to withdraw from it for whatever reason, the obligation to pay the full price of the workshop, course or training programme remains in force.
  • Failure to comply with the payment terms may result in exclusion from the training programme.
  • By mutual agreement between the music partner and the Improvisation Academy, and in a spirit of reasonableness, respect and trust, it is possible to deviate from articles 3.1.a, 3.1.b and 3.2.

Article 4 Cooperation and disputes

  • As already stated in article 2.1, the basis of the cooperation between the Improvisation Academy and all its music partners is mutual trust. The Improvisation Academy takes care, and feels responsible, that this trust remains intact. The Improvisation Academy expects its music partners to feel this responsibility too.
  • Should a music partner or the Improvisation Academy feel that something in the cooperation – business-wise or emotionally – is not going well, or that an expectation is not or insufficiently being met, they will raise the matter as soon as possible in order to resolve the dissatisfaction. For example through one or more conversations centred on openness and listening to each other respectfully. Should this not work, they will call in an independent third party to act as mediator.
  • Should this not work, there is a separate complaints procedure. It should be noted that the Improvisation Academy will do everything it can to avoid ending up in this complaints procedure, because a pleasant cooperation is exactly what it considers super important! And fortunately we have never had to activate the complaints procedure. But still, just in case, the formal complaints procedure follows here:
    1. A complaint can only be submitted in writing by post (Improvisatie Academie, Dorpsstraat 39, 7975AN Uffelte, the Netherlands). Include your email address and telephone number with the complaint.
    2. A complaint will always be treated confidentially.
    3. Within seven days of the Improvisation Academy receiving your complaint, you will receive an email confirming and registering your complaint. Should you not receive this email, please report this to the email address robijntilanus@gmail.com.
    4. The entire handling and settlement of the complaint takes place by email, via the specific email address robijntilanus@gmail.com.
    5. Complaints are initially handled by Robijn Tilanus, founder and owner of the Improvisation Academy.
    6. A decision on a complaint is given within 4 weeks of submission.
    7. If you do not agree with the decision, an appeal can be lodged with an external party. To do so, the complaint must be submitted to Mr M. Kooperberg, klachten@kooperberg.nl, quoting 'klachtenprocedure Opleiding tot Improvisatiecoach'. You must also state on what grounds you disagree with the decision.
    8. The external appeals body gives a decision, which is binding on the Improvisation Academy, within 2 months of receiving the appeal. Any consequences of the decision are settled within 4 weeks.
    9. If the stated deadlines for handling the complaint or appeal, or for settling the decision, cannot be met, for example because further investigation is needed, you will be notified by email within those deadlines. That email explains the delay and gives an indication of when a decision is expected.
    10. Complaints and the way they were handled are registered and kept for a period of 1 year.
    11. The Improvisation Academy expresses the wish that, once the complaint has been settled, the air will have cleared and there will once again be plenty of room for positivity and the joy of improvisation!

Article 5 Payment and delivery terms of the Improvisation Coach Training Programme

  • Registration for the Improvisation Coach Training Programme takes place via the sign-up form on this website.
  • By submitting the sign-up form for the Improvisation Coach Training Programme you enter into an agreement that entitles you to seven full-day group sessions (including lunch), one private lesson of one hour, three free course books, homework assignments, the block cards, free access to all my videos for the duration of the programme and, once you have sufficiently mastered all subjects, the diploma.
  • Once the Improvisation Academy has received your sign-up for the Improvisation Coach Training Programme, you have a cooling-off period of 14 working days. Within this period you can still withdraw from the programme without having to pay anything. You also pay nothing if you withdraw up to four weeks before the start of the programme. If you withdraw after that, within four weeks before the start of the programme, you pay 25% of the tuition fee. If you withdraw within seven days before the start of the programme, you pay 50% of the tuition fee. And if you withdraw within two days before the start of the programme, you pay 75% of the tuition fee. Any refund of payments is made within 14 working days.
  • The cost of the Improvisation Coach Training Programme is: € 1795 tuition fee (exempt from VAT).
  • You pay the tuition fee to the Improvisation Academy. You will receive an invoice for this, stating a bank account number to which you can transfer the amount. We kindly ask you to pay within two weeks of receiving the invoice at the latest. If you wish, you can pay in instalments. The first instalment is at least €300. You may decide the remaining instalments yourself. We kindly ask you to pay the first instalment within two weeks of receiving the invoice at the latest.
  • If you have not paid anything one month after receiving the invoice, you will receive a payment reminder. If you have still not paid anything one month after this payment reminder, you will receive a second payment reminder. If you do not pay this second reminder, you will receive a third payment reminder after one month. If you have still not paid the third payment reminder after one month, you will be denied access to the programme.
  • Groups with fewer than four registrations are cancelled by the Improvisation Academy. In the event of illness of the teacher, or force majeure, a group session or private lesson may be moved to another date.
  • For all questions about the Improvisation Coach Training Programme you can always call (+31 6 400 66 402) or email (robijntilanus@gmail.com). Questions of an administrative nature or relating to the teaching are often answered within a day, and otherwise within three working days at the latest. If you write a letter that requires a longer processing time, you will often receive an email acknowledging receipt within a day, and otherwise within three working days at the latest (always include your email address in your letter!), with an indication of when you can expect a more detailed reply.
  • The personal data provided to the Improvisation Academy is used solely to record and execute the agreement with the Improvisation Academy, to provide service and to inform you about other activities of the Improvisation Academy, for example by means of a newsletter. If you do not wish to receive information about activities, please let the Improvisation Academy know by email.
  • The Improvisation Coach Training Programme is a product of the Improvisation Academy. The copyright and ownership of the course material rest with the Improvisation Academy.

Article 6 Amendment of the Terms and Conditions

  • The Improvisation Academy has the right to amend these Terms and Conditions whenever it considers this desirable. The most recently published version always applies. Last amended: Tuesday 5 September 2023.